Get in Touch
Do you have questions about our platforms, managed services or security? We are glad to help you on your way to sovereign IT. Our advice at this stage is free.
Address
Eckel SecTepe UG (haftungsbeschränkt)
Bausenhaus 7
42489 Wülfrath, Germany
Contact Form
Response times & service levels
How you reach us depends on how urgent your case is. That way you get to the right person fast when it matters. For general questions about our platforms, managed services or consulting, we usually reply within four business hours. You hear from us by the next business day at the latest. For acute security incidents, ourIncident Response hotlineis open 24/7, on weekends and public holidays too.
From the first contact, we sort your request by need and pass it to the right experts. Then we walk you through the next steps, from a free first call with no strings to booking an assessment. There are no queues and no passing you from team to team.
Common requests from our clients
These topics come up most often. A look at the matching service page may already help before you contact us.
Build an ISMS to ISO 27001
Scope, risk assessment, Statement of Applicability, policies and internal audits. We guide you through the whole ISMS rollout until you are ready for certification.
Commission a penetration test
Web apps, Active Directory, cloud setups or your full perimeter. We test step by step based on BSI, OWASP and OSSTMM. You get a fix plan, sorted by priority.
SOC / 24×7 monitoring
Our Security Operations Center is based in Germany. It detects and responds to threats around the clock. Threat intelligence and written escalation paths are part of it.
IT managed services
Backups, patches, cloud and infrastructure: we take care of your IT. Your team can then focus on the core business.
Awareness & phishing trainings
We turn your staff into a human firewall. We use e-learning in German, live workshops and real-world phishing tests.
Emergency: Incident Response
Ransomware, stolen data or hacked accounts? Call our emergency line at +49 (0) 2058 175 566 0. We are there 24/7.
Frequently asked questions about contact
Before a first talk, people often ask the same things. They want to know about response times, confidentiality and how we work. The answers below show what working with SecTepe looks like in practice.
- How quickly do you respond to a contact request?
- We typically respond to contact-form requests within four hours on business days, and by the next business day at the latest. Acute security incidents reach us around the clock via our Incident Response hotline at +49 (0) 2058 175 566 0.
- Is an initial consultation free of charge?
- Yes. A 30- to 45-minute initial consultation is always free and non-binding. We discuss your starting position, check whether and how we can help, and outline next steps. A cost and effort estimate is only provided once you request a concrete offer.
- How can I reach SecTepe?
- Reach us by phone at +49 (0) 2058 175 566 0, by email at hello@sectepe.de, through the contact form on this page, or via our social channels (LinkedIn, XING, YouTube, X). For incident-response cases we recommend calling directly.
- Do you work across Germany or only regionally?
- We serve clients throughout the German-speaking region (Germany, Austria, Switzerland). Remote delivery is the norm; on-site work focuses on North Rhine-Westphalia, the Rhineland and the Ruhr area. On-site engagements elsewhere are arranged case by case.
- How do you handle confidential information?
- Confidentiality is mandatory, not optional. Before substantive conversations we sign a mutual non-disclosure agreement. Data is processed exclusively in German data centres; all employees are contractually bound to confidentiality and GDPR-trained.
- What company sizes do you serve?
- Our services range from small businesses with 10 employees to mid-sized groups with several thousand users. We frequently work with SMEs and with organisations in regulated sectors (KRITIS, NIS2, ISO 27001).