Monitoring & Support: Your Direct Line to Experts
No more waiting on hold. We watch your IT around the clock. When your staff have a tech question, they get help right away. We act early, work fast and focus on the fix. We solve many requests within minutes.
Request SupportOur Support Services
24/7 Live Monitoring
Our software watches your systems all the time. We spot critical issues at once, such as overloaded servers or services that fail.
Exclusive Technician Line
Skip the hold queue. Your staff talk straight to the pros who can really solve the problem.
Fast Remote Support
We connect straight to your devices over secure links. This lets us solve many requests within minutes.
Regular Reporting
We keep you in the loop. You get reports on the health of your IT and on all the steps we have taken.
Proactive Problem Solving
We don't wait for fires to break out. We find and fix problems before they hit your staff.
On-Site Assistance
When remote help isn't enough, our technicians come to you. They handle broken hardware, new installs and complex issues.
How we work with you
We want to work with you for the long run, not just deliver once. Our way of working has four steps. So you always know what comes next, who does what and what you get.
1. Free initial conversation
We learn where you stand and what you want. In 30 to 45 minutes we check if we are a good fit. We show you options and answer your questions. There is no obligation.
2. Current state review
We check where you stand today: tech, processes and rules. You get a list of strengths and gaps, sorted by urgency. Our offer is based on it.
3. Delivery with a dedicated lead
An experienced lead guides you through the project. You get clear goals, an open plan for time and cost, and a status every week. All results are written down and belong to you.
4. Running and reviewing
After the project we stay with you. We run systems for you, check them at set times and keep track of open tasks. When new threats or new rules come up, we get in touch.
Common questions
We hear these questions most often in a first call. For anything else, write to hello@sectepe.de or give us a call.
- How do we start working with SecTepe?
- Every project starts with a free first call. Then you get an offer with scope, timeline and result. If you like, we start small with a pilot. That way you get to know us before the real work starts.
- What company sizes and sectors do you support?
- We work for small and mid-sized firms, for parts of large groups and for operators of critical infrastructure (KRITIS). Often that means industry, trades, health, banks, energy and public bodies. Our focus is mid-sized firms in Germany, Austria and Switzerland.
- Do you work on site, remotely or hybrid?
- Both. Reviews, advice and most services run remotely from German data centers. For workshops, training and emergencies we come to you, mainly in North Rhine-Westphalia, the Rhineland and the Ruhr area. We travel further when needed.
- Which standards and regulations do you cover?
- We work to ISO 27001:2022, BSI IT-Grundschutz, TISAX, B3S KRITIS, NIS2 and DORA, plus sector-specific rules. Our methods build on known frameworks such as NIST CSF, MITRE ATT&CK, OWASP and OSSTMM. We combine them to fit each project.
- How do you protect the confidentiality of my data?
- By contract and by technology. Before every project, both sides sign a non-disclosure agreement. Your data stays in German data centers. Every access needs a second login factor and is checked one by one. Our whole team is bound to secrecy by contract and under the GDPR.